On-demand webinar

Global Contact Center Management and Control

View Transera’s "Global Contact Center Management and Control" on-demand webinar to find out how you can increase sales, improve customer satisfaction and retention, and reduce abandoned calls by 50% while obtaining a unified view of your entire contact center operations.

During this in-depth presentation and demonstration you will learn how overlaying your existing contact center infrastructure with cloud-based routing and enhancing it with Big Data and Data Science analytics, techniques and technologies can provide:

A Centralized, Global Queue that reduces abandons and gives all customers a consistent user experience globally
Analytics-based Multimedia Routing and Scripting that optimizes every customer interaction for the desired outcome
Global Visibility across all contact center sites, teams and vendors
Centralized control over all contact center operations

With no capital outlay and minimal upfront costs and risks.

Watch now. Don't miss your opportunity to transform your call center into a profit center.