Whitepaper

Global Routing and Contact Center Management

Is your centralized call routing strategy to multiple contact centers and outsourcers using legacy systems such as AT&T Route IT© resulting in high abandon rates?

Read this whitepaper to learn how to free yourself from manually adjusting routing strategies to adapt to varied call volumes and site performance:

• With a centralized global queue in the cloud
• With dynamic routing strategies that adjust in real-time based on analytics
• Without replacing your existing systems
• Without additional hardware or capital outlay

Improve the performance of your contact centers and increase customer satisfaction by reducing call abandons.

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