Integrate Contact Center and CRM Data for Better Contact Center Performance

Are you leveraging the data in your systems to improve the customer experience?

Learn how integrating contact center and CRM data creates a holistic view of all customer interactions providing:

Actionable insights on what changes could be made to improve business success and increase customer satisfaction.
Ability to intelligently match customers with the best agents, prioritize/route customers, and/or give the best scripts to agents.
A comprehensive management dashboard.
Ability to seamlessly manage all customer interactions – voice, email, and chat.
Flexible routing options: longest available agent, round robin, skill based routing, or routing based on predictive analytics.