Whitepaper

Contact Centers Still Aren’t Measured and Managed as Strategic Assets

At the ACCE and Call Center Week conferences, Transera asked almost 200 contact center management professionals a series of questions to better understand how they set goals and measure the performance of their contact centers.

The research results give us some insight as to how far we have to go as an industry for our contact centers to be viewed as strategic company assets and not cost centers...

Read the research for more information.