Aberdeen Group’s recent research on Next-Generation Customer Experience Management highlights the recent trend in the customer-company relations and the challenges companies face with their customer experience management (CEM) efforts across multiple channels. The results of this research are included in this whitepaper.
Some of the findings and insights in the whitepaper:
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Brochures & Datasheets
Analytics-Driven Customer Engagement
Global Routing and Contact Center Management
What to do in a Contact Center Crisis