On-demand webinar

Statistical Performance Analytics: Case Study for Agent Scoring

Learn how to accurately predict individual agent performance to optimize customer interactions for improved sales, retention, and customer satisfaction.


View Transera's on-demand webinar "Statistical Performance Analytics: Case Study for Agent Scoring" to hear:

  • Best practices for Statistical Performance Analytics
  • How different approaches to analyzing and optimizing customer interactions compare
  • How companies are benefitting from Statistical Performance Analytics

Watch the on-demand webinar now to learn how the statistical analysis of the agent past performance data in your existing contact center systems can provide reliable predictions and improve the business outcomes of your customer interactions.

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If you cannot attend, please request an individual web meeting by sending us an email or calling 800-727-0766 to schedule a 1-on-1 web session