On-demand webinar

Interactive Analytics for Customer Engagements

Learn how to use Customer Engagement Analytics to optimize customer interactions and agent activity for better sales, retention, and customer satisfaction.

Presented by: The Transera Team

In this on-demand webinar, you will learn how to cross-analyze the data you already have in your contact center systems to identify the high performing agent teams, successful marketing programs, or customer demographics that result in profitable and satisfied customers by:

Mapping agent activity to business outcomes
Finding customer behavior patterns with common intent
Analyzing customer sessions, transactions and interactions across systems
Correlating customer behavior and demographics to business outcomes

Learn how to use Customer Engagement Analytics to optimize customer interactions and agent activity for better sales, retention, and customer satisfaction.