Infographic

How to Be a Customer Service Pro

It is no secret that excellent customer service is important. In fact, 66% of customers switch companies because of poor customer service and $41 BILLION is lost by US companies each year due to poor customer service.

Realizing that delivering superior customer service is vital to maintaining your company's reputation and credibility, this infographic highlights what customers expect when they interact with your company through phone, email, chat and social media.

Some customer insights included in this infographic:

15% hang up after holding 40 seconds
67% abandoned a phone call out of frustration with not speaking with a live person
20% who prefer phone over live chat say they do so to avoid pre-written responses
41% expect an email response within six hours
42% expect a response on social media within 60 minutes

Read this infographic for more insights and best practices on how to improve customer service at your company.