Infographic

Multiple Channel Contact is the NEW Call Center

Current enterprise customers are empowered and expect to interact with your company in a variety of ways across multiple touch points.

According to a recent research report, "60% of customers change their contact channel depending on where they are or what they are doing." Companies who fail to support various forms of interaction will be left behind in this new interactive economy.

Download this infographic to learn:

Why voice calling alone is ineffective
Which channels are the most essential for customer contact
What percentage of customers would rather use text over voice as a customer service channel
What the majority of consumers use their phone to do (and it is not talk!)
The benefits of multi-channel analytics