Infographic
Portrait of Your Everywhere Customer
Lets face it. A business that fails to engage with its customers while they are "on-the-go" will fail to engage them - period. These "everywhere customers" expect quality service no matter how or where they chose to engage.
With a myriad of communication options available, customers know they have choices on how they reach out for customer service. It is no secret that customers expect convenient customer service contact options but some of these statistics might surprise you:
- 15% of customers hang up after 40 seconds on hold
- 58% of customers feel frustrated from being on hold for any amount of time
- 75% of customers would like to communicate with a business via text
- Up to 25% of people catch up on personal calls or emails on their lunch break
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