Get 90 Days of Customer Engagement Analytics 

Optimize your Contact Center Customer Engagements for Business Performance

Apply now to get 90 day free access to the Customer Engagement Analyzer and Customer Engagement Repository with guided hands-on assistance from the Transera Data Science team.

Learn how you can optimize your customer interactions and agent behaviors to increase revenues, customer retention, customer satisfaction, first call resolutions or the business performance metric that matters to your business.  In the course of 90 days here is how it works:

  • You give us 90 days of data from two of your contact center systems - ACD, CRM,Order Entry - Whichever hold your agent activity and interaction outcome data
  • The Transera Data Science team will map your data into meaningful Customer Interaction Records™ and Agent Activity Records™ for cross-analysis in the Customer Engagement Repository
  • We guide you through using the Customer Engagement Analyzer to find the customer and agent attributes and behaviors that deliver the business outcomes you want and don't want and strategies for optimization
  • We guide you through creating the cross-system KPIs that are meaningful for your business
  • The Transera Data Science team creates a ROI model for you to determine how you will benefit from any identified optimization strategies

An Executive Summary Presentation will be created and delivered by the Transera Data Science and Program Management Teams after 90 days:

  • Insights discovered
  • Optimization strategies recommended
  • Potential ROI from the optimization strategies

Request a CEA test drive

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