Aon Integramark Success Story Download
- View and manage calls and agents at all locations in real-time
Practice accepted direct marketing techniques such as A/B testing
Increase sales and reduce call abandons
Deliver a consistent customer experience across all call center locations
Obtain seamless business continuity when local events affect a site
“We no longer have to pre-define who will receive the calls before they happen and our outsourcers are now motivated to improve if they see another vendor is performing better and getting more calls. This has greatly enhanced our ability to improve sales results, lower abandonment rates and consistently achieve service level goals.” Bob Reilley – SVP and CMO/COO of Aon Integramark
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Read the story of how Aon, when faced with the complexities of a call center serviced by multiple outsourcers, adopted Transera’s virtual call center solution to:
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