Learn How Wirefly Gained Control of their Multi-Source Call Centers
Register to hear Donna Hardy, Wirefly’s Director of Operations Technology, and Brett Peters, Wirefly’s Director of Telecom, describe how they reduced business risk and gained unforeseen advantages with Seratel.
Wirefly is the #1 Internet cell phone retailer, and the lifeblood of their business is their contact center. Their hard won success led to explosive growth which exposed the business to substantial risk from an antiquated ACD system.
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